![]() ![]() You communicate mainly by email, limited phone support.You advise knowledgeable IT professionals to efficiently tackle their challenges.You assist technical & knowledgeable users and troubleshoot, reproduce issues they have in our lab.Your priority is to analyze and troubleshoot a wide variety of technical support issues.We offer flexibility to work from home for the rest of week. This is a Hybrid position to work onsite at our office in Austin, TX 2-3 days a week. We use industry-standard tooling like Jira for ticketing, Confluence as a documentation platform, and of course Lansweeper for asset management. We don’t expect you to know everything, we will guide and support you to get to know the Lansweeper product in the environments where it is used. Lansweeper has numerous technologies on board that give you the opportunity to expand your knowledge (Pluralsight - online education being one of them) which will provide you with a great deal of variety during the job. ![]() It includes, but is not limited to: Windows, Linux, Unix, OS X, IBM, Chrome OS, SCCM, Exchange, Active Directory, Hyper-V, VMware, Nutanix, Azure, AWS, NetApp, Synology, Windows failover clustering, IIS, NGINX, Tomcat, Meraki, Aruba, Cisco, Palo Alto, Fortigate… ![]() ![]() The environments in which Lansweeper is used vary from simple to very complex and in order to support our customers we are looking for an IT Support Engineer To ensure we can troubleshoot our customer’s environment, we provide our IT Support Engineers with an extensive lab with all technologies Lansweeper is able to scan. Our customers range from small, medium to large and very large companies. ![]()
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