![]() ![]() Your device or platform is not compatible with Knox Remote Support. Optimize display (shrink): this allows AnyDesk to automatically adjust the size to fit your local monitor. This will stretch the image if your monitor’s resolution is larger than that of the remote computer. What are the firewall exceptions that I need to configure in order to use Knox Manage? Optimize monitor usage (stretch): ensures that the transmission window adapts to your local AnyDesk window or (if in fullscreen) monitor.Your network is restricted by a firewall.ĭepending on your deployment, you can either configure firewall exceptions for KM or disable the firewall. Click Knox Remote Support App (Device) > Download.įor more information on the viewer and app, see Knox Remote Support introduction.In the popup that appears, click Cloud Connector / Knox Remote Support.In the top right corner of your KM console, click the Support icon > Download.Install the newest version of both the viewer and agent: You don't have the latest version of the Knox Manage Remote Support Web Viewer and Agent installed. Please see the note under Supported platforms. ![]() The default value of the Screen Capture policy differs depending on what type of license key you have. ![]() If your devices are configured to a profile with Screen Capture set to Disallow, or if the policy is not set, Knox Remote Support Web Viewer cannot function properly. Why am I seeing a black screen in the Knox Remote Support Web Viewer?īelow are some potential causes of the black screen issue : The Screen capture policy is configured incorrectly. Download dan instal AnyDesk Remote Control di Play Store. ![]() Menggunakan AnyDesk Remote Control di Android Anda dapat menggunakan perangkat Android Anda untuk melakukan remote komputer. Dells 75-inch 4K Interactive Touch Monitor has decent screen. Jika diaktifkan, remote dari perangkat tidak dikenal hanya menampilkan black screen dan tidak dapat dikendalikan. This knowledge base article explains some possible reasons why you may encounter a black screen when using Knox Remote Support. Great for remote working, other party does not have to have the same screen(compatible with. When your computer goes to sleep and locks, any RDP sessions are black and the remote user cannot access anything. ![]()
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